Returns (for Service)

  • All returns must reference an RMA number; packages returned without a RMA number may be refused or lost.
  • All products need to be shipped in a shipping box, DO NOT use the retail box as the shipping box.
  • Rack mount brackets must be removed before shipping. If you leave them attached, our technician gets angry and will deliberately delay any work. We will NOT responsible for any damages caused by attached rack mount brackets.
  • Customer is responsible for return freight charges (shipping to us). For items to be returned to you, we are only responsible for ground shipping charges for the domestic USA. Any other shipping service is at the cost of the customer.

SERVICE / REPAIR RMA PACKAGE RETURN INSTRUCTIONS

STEP 1: Remove all Rackmount Brackets and Accessories from the unit. Do not include any of the accessories when returning the unit.

STEP 2: Place the unit in the original retail box if it is available.

STEP 3: Place the retail box in a shipping box. DO NOT use the retail box as the shipping box. Shipping label should be placed on the shipping box. DO NOT place label on the retail box.

STEP 4 (OPTIONAL): If instructed, include the Power Supply WITHOUT the Base cord.

An RMA is required for any return.

Returns Form

IMPORTANT NOTE:
If you purchased from a dealer/distributor AND you want a refund you MUST make your RMA request directly to them. If you purchased from a dealer/distributor AND you need service; you can use the form below.

 
Billed To: Shipped To:    Same As Billed To

Name:

E-Mail:

Company Name:

Address Line1:

Address Line2:

City/Municipality:

State/Province:

Zip:  

Country:

Name:

E-Mail:

Company Name:

Address Line1:

Address Line2:

City/Municipality:

State/Province:

Zip:  

Country:

 

Phone Number:

Model Number:

Warranty Barcode Number:

 

Order Number:

 

Type of Return:
 
Non-Warranty Repair
Warranty Repair
Replacement
Credit
Other
 
Return Reasons:


Defective, Out of Warranty
Defective, In Warranty
Wrong Item Sent
Wrong Item Ordered
Changed my mind
Does not meet my requirement
Other:

 

What the hecks wrong with it?

 


Address for Return Shipment:
A-Neutronics, inc.
RMA#
122 Rose Ln., Suite 303
Frisco, TX 75036-8037
1-469-362-9228

Statements above do not constitute an agreement and may be changed at any time, either in writing or in person.