All returns must reference a RMA number; packages returned without a RMA number may be refused or lost. Write the RMA on the outside of the shipping box.
Shipping is not refundable. If Free Shipping was received, actual shipping amount will be deducted from the return.
In order to obtain a full refund (less shipping charges), returns must be requested within 30 days of the initial purchase date from all A-Neutronics authorized distributors.
All returns requested after 30 days, but no later than 60 days of purchase date are subject to a 12.5% restocking fee.
A-Neutronics reserves the right to inspect the products for returned condition and may apply an additional 5% restocking fee for excessive damage or wear of products.
All returns must include every component originally shipped with the products. Any missing components will have their cost individually deducted from the original purchase amount. (This is not mandatory for all RMA's for repair or service)
All products need to be packaged in a shipping box. If received with the shipping label on the original retail box, a $25 fee will be charged.For Service/Repair RMAs click here.
Rack mount brackets must be removed before shipping.
No returns for credit are allowed after 60 days of purchase date.
Custom orders are never refundable.
REFUSED SHIPMENTS: The quickest way for us to be able to handle a return for you is for you to accept delivery and then contact us about sending the item back. If you refuse shipment, your shipping will still not be refunded; it will only delay your credit for your purchase. On all shipments to customers, we incur shipping and handling costs.
If through no fault of A-Neutronics the shipment is refused, we will charge your account for any shipping and handling fees to recover the expenses we incurred. We also reserve the right to impose a 20% restocking fee for an unauthorized return.
Customer responsible for return freight charges. For cross-shipment items, we are only responsible for ground shipping charges. Any other shipping service is at the cost of the customer
Advanced shipments may require a Credit Card authorization. When your original item is safely returned to us, the authorization will be removed.
An RMA is required for any return.
Address for Return Shipment:
122 Rose Ln., Suite 303
Frisco, TX 75036
Statements above do not constitute an agreement and may be changed at any time, either in writing or in person.