FedEx Ground is the FedEx answer for reliable, cost-effective delivery of
your ground packages - with the consistent handling and professional attention
you expect from FedEx. FedEx Ground delivers packages to 100% of businesses
addresses in the US, Canada and Puerto Rico, and to every residential address in
the US with FedEx Home Delivery service. We commit to delivery in one to five
business days within the 48 states, depending on the distance from origin to
destination. Packages to Alaska, Hawaii, Canada and Puerto Rico arrive in three
to seven business days.
We use USPS for all international shipments; include AFO, APO, etc. We use Priority Mail which includes a tracking number and insurance. Air Mail is no longer available when shipping from the United States.
Recipients of orders in countries other than the United States are solely responsible for and are required to pay any and all duties, taxes and/or brokerage fees beyond the shipping charges. These rates vary by country and merchandise value.
Returns are handled on a case by case basis. Most returns have a restocking
fee of 15%. Standards Converters are not refundable. We have had too many people
that purchase the unit, convert their inventory and then return the unit for a
refund. This behavior only makes products cost more.
An RMA is required for any return. Most power Strips have a lifetime
warranty and should be returned to us postage paid. All other products carry
the specified warranty and only apply when purchased directly from us. Items
purchased from resellers should be returned directly to that reseller for
Customs, duty, and brokerage fees may be applied in your country.
What is Blind Shipping?
- All returns must reference an RMA number; packages returned without an RMA
number may be refused or lost.
- In order to obtain a full refund (less shipping charges), returns must be
requested within 30 days of the initial purchase date from all A-Neutronics authorized
- All returns requested after 30 days, but no later than 60 days of purchase
date are subject to a 12.5% restocking fee.
- A-Neutronics reserves the right to inspect the products for returned condition
and may apply an additional 5% restocking fee for excessive damage or wear of
- All returns must include every component originally shipped with the products.
Any missing components will have their cost individually deducted from the original
- No returns for credit are allowed after 60 days of purchase date.
- Custom orders are never refundable.
- Any product that has been rack mounted can not be returned.
- Customer responsible for return freight charges. For cross-shipment
items, we are only responsible for ground shipping charges. Any other
shipping service is at the cost of the customer
All products need to be packaged in a shipping box, NOT in the retail
box. Otherwise, a $25 fee will be charged.
For Service/Repair RMAs click here.
An RMA is required for any return.
Address for Return Shipment:
122 Rose Ln., #303
Frisco, TX 75034
Statements above do not constitute an agreement and may be changed at any time,
either in writing or in person.